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Frequently Asked Questions
How can I obtain a sample to evaluate quality?
After price confirmation, you may request samples. For basic design and quality checks, we can provide samples for free, though express freight costs are the responsibility of the requester.
What is the expected lead time for samples?
Samples are typically ready for delivery within 3-7 days after confirmation. Shipping via express usually takes an additional 3-5 workdays.
What is the standard production timeline?
Once an order is placed, handling and production time generally ranges between 20 to 30 days depending on the specific requirements.
What are the transportation and delivery options?
We primarily use sea freight, which takes approximately 15-20 days depending on the destination. For urgent requirements, air express is available at an additional cost.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pieces. We offer tiered pricing where larger quantities qualify for better rates.
How is quality control managed during production?
Quality is our priority. Every product undergoes a careful inspection process by our team from the initial production stage through to final packing.